What is Jabber?

Cisco Jabber is a communication tool that allows you to make, receive phone calls and check your voicemail on your Windows or Mac laptop or iPhone or Android mobile device.  You can look up employee extensions, keep a contact list of employees you call frequently and even check if they are available for a call using this software.

Cisco Jabber for Windows or Mac will be an option to use instead of your desk phone. In new environments, this will be the phone that is deployed instead of a desk phone. If you have a desk phone and Jabber on your mobile device, your phone will ring on both and you can choose to pick up either phone. You can also make calls like you normally make calls on your desk phone through Jabber. For further information, see the frequently asked questions below.

Cisco Jabber is available for the following platforms:

  • Android
  • iOS
  • Mac
  • Windows

Please note, that if you use Jabber on your personal mobile phone, Jabber will use your personal Mobile Data Plan if you are not in Wi-Fi range.

Minimum Requirements

Wireless Connection

To use Cisco Jabber within Seneca College's network, please use SenecaNET only.

Devices

  • Device requirement for Cisco Jabber for Android

    Requirement Cisco Jabber for Android
    Operating Systems 4.4 or later

    Important
    Minimum operating system version will be 5.0 in the next major Cisco Jabber release.
    CPU 1.5 GHz dual-core
    Recommended: 1.2-GHz quad-core or higher
    Display For two-way video: 480p x 800p or higher
    For IM only: 320p x 480p or higher
  • Device requirement for Cisco Jabber app for iOS

    Apple Device Generation
    iPhone 5, 5c, 5s, 6, 6 Plus, iPhone SE, 6s, and 6s Plus, 7 and 7 Plus, 8 and 8 Plus, iPhone X, XR, XS, and XS Max, and Apple Watch
  • Device requirements for Cisco Jabber for Mac

    Requirement Cisco Jabber for Mac
    Operating Systems macOS Mojave 10.14 or later
    macOS High Sierra 10.13 or later
    macOS Sierra 10.12 or later
    OS X El Capitan 10.11 or later
    Installed RAM 2 GB RAM
    Free physical memory 1 GB
    Free disk space 300 MB
    CPU speed and type Intel Core 2 Duo or later processors in any of the following Apple hardware:
    • Mac Pro
    • MacBook Pro (including Retina Display model)
    • MacBook
    • MacBook Air
    • iMac
    • Mac Mini
    I/O ports USB 2.0 for USB camera and audio devices.
  • Device requirement for Cisco Jabber for Windows

    Requirement Cisco Jabber for Windows
    Operating Systems Microsoft Windows 10, 32 and 64 bit (Desktop OS x86)
    Microsoft Windows 8.x, 32 and 64 bit
    Microsoft Windows 7 SP1 or later, 32 and 64 bit
    Installed RAM 2 GB RAM
    Free physical memory 128 MB
    Free disk space 256 MB
    CPU speed and type AMD Mobile Sempron Processor 3600+ 2 GHz
    Intel Core 2 Duo Processor T7400 @ 2. 16 GHz
    Intel Atom
    GPU DirectX11 on Microsoft Windows 7
    I/O ports USB 2.0 for USB camera and audio devices.

Getting Started with Jabber

Request Access

To convert from your desk phone to Cisco Jabber, have your authorized supervisor or manager send an email to servicedesk@senecacollege.ca and provide the operating system of your preferred desktop and/or mobile phone. You can download the software below but it will not be enabled until the request is completed.

Download and Install

Download and install the Jabber application. Select your platform.

User Guides

The user guides below describe some of the features of Cisco Jabber and teach users how to navigate the app and perform some basic functions.

FAQs

How do I make a call with Jabber?

Once you are logged into Jabber, you can user your contacts, search for an employee or type in an extension number and make calls. See the documentation for specific details.
Note that Cisco Jabber is exactly like a desk phone with the same rules. If you want to call an extension, you dial the five digit extension number. If you want to call an external number, you dial 9 and then the external phone number. Long distance calls also work the same way as on a desk phone.

How do I receive a call with Cisco Jabber?

You can only receive calls with Cisco Jabber while the Jabber application is running and you are logged in. Jabber will then be able to ring like your phone when a call is coming in. If you are not running the Cisco Jabber app, Jabber will not be able to accept calls and let you know someone is calling.

I have Extension Mobility now, can I use Jabber instead?

Cisco Jabber on your laptop or mobile phone will replace Extension Mobility.
  • For Shared Phone Users: We have some phone users who share a telephone. With Cisco Jabber installed on your laptop, you no longer need to share a phone because each person sharing the phone can have Cisco Jabber installed.
  • For Users who frequently travel to different campuses: With Cisco Jabber on your laptop, you no longer need to use Extension Mobility because your phone is on your laptop and you can make calls at any campus via Seneca’s Wi-Fi. You can also have the option to install Cisco Jabber on your mobile phone. The only exception may be for Call Center agents who need to log into Finesse to take Call Center calls.

I have Single Number Reach, does Jabber replace it?

Single number reach forwards your calls to your mobile phone using phone services. Since you can run Cisco Jabber on your mobile phone, Cisco Jabber replaces Single Number Reach. Note that Cisco Jabber uses mobile data. If you are on campus or at home and you are using Wi-Fi on you mobile phone, it uses Wi-Fi data. If you are out of Wi-Fi range, it will use your mobile data, if you have it available. Please be certain you have an appropriate Mobile Data Plan before using Cisco Jabber outside of Wi-Fi range.

Can I install Cisco Jabber on my personal mobile phone?

Yes, you can install it on a personal mobile phone but be aware that Jabber will use your personal Mobile Data Plan if you are not in Wi-Fi range.

If I install Cisco Jabber on my laptop or mobile device, how do I turn it off?

Cisco Jabber will only work when the application is running and you are logged into Jabber. On Windows or Mac, log off and/or close the Jabber application. The same applies for iPhone or Android phones; simply closing the application will “disconnect” your phone.

Can I use Cisco Jabber for audio or video conferencing, instant messaging or screen sharing?

The main use for Cisco Jabber is for one-to-one voice calls. Seneca continues to use Microsoft Skype for Business for conferencing, chatting and screen sharing so there is no change in the way audio/video conference call, instant messaging are done.

Now that I have Cisco Jabber on my laptop, what type of headset can I use?

Since Jabber is on your laptop, there are a variety of headsets that can be used for making and receiving calls. These headsets need to have an integrated microphone. There are also wireless headsets that can be used that connect to your computer via Bluetooth.

ITS recommended headsets are:

  • Anker Soundcore Liberty Neo Wireless Bluetooth Earbuds
  • Anker Soundcore Liberty Air True Wireless Bluetooth Earbuds

Can I use my old telephone headset if I already have one?

Unfortunately, most of the headsets in use throughout the college are connected directly to the Cisco phones with a Cisco specific port/connector and cannot be used on your computer. If you have a wireless headset that works with Bluetooth, you may be able to use this headset. Please call the Service Desk if you have a Bluetooth-enabled headset and would like to re-use it.

When I launched Cisco Jabber I got an invalid credentials message, what do I do?

If you recently changed your password, you have to update your credentials in the Jabber application.