Cisco IP Phone 8865

Photo of Mehran

 ① Incoming call or voicemail indicator

 ② Camera

 ③ *** Feature and session buttons
      - Use feature buttons (L side) to select secondary extensions on your phone / speed
        dial other people’s phone numbers
      - Use sessions buttons (R side) to perform tasks like resuming a held call

 ④ Softkeys

 ⑤ Back, Navigation cluster, and Release

 ⑥ Hold, Conference, and Transfer

 ⑦ Headset, Speakerphone, and Mute

 ⑧ Voicemail, Directory, and Applications

 ⑨ Volume

 ⑩ Missed call indicator (J.Doe, 23456 cisco8865 ). This example indicates that you had 5 missed       calls

 

Using the Camera

To turn ON the camera on your phone

  • Before or during a call, open the camera  shutter (#2 in picture cisco8865 ) by turning the shutter clockwise

To turn OFF the camera on your phone

  • Before or during a call, close the camera shutter (#2 in picture  cisco8865) by turning the shutter counter-clockwise

To adjust the camera view on your phone

  • Move the camera (#2 in picture  cisco8865) up or down using your hands or mobility device

 

Important Notes:

  • For a video call, both parties require a phone with a camera
  • You can see what you are showing the other party by looking at the bottom right hand corner of your display
  • Video Conferencing (meaning more than 2 parties) is not supported directly on the phone display, but if you join a conference call  where more than 2 screens are supported on the other parties’ end your video will show on their ends
  • It is recommended that you close the camera shutter after each call to ensure no unwanted video is seen by the next caller
  • Muting the audio does not stop the video; to stop the video the camera shutter needs to be closed
  • If one party has their camera turned off, they can still see your video unless you turn off your camera as well

Everyday use of the Phone

Make a call

  1. Pick up the handset
  2. Enter a number and the call will connect
    Note: To dial an outside number, make sure to enter the digit 9 first
  3. To disconnect the call, hang up the handset or press ‘Release’ (#5 in picture cisco8865.jpg )

Make a call with speakerphone

  1. Without picking up the handset, enter a number
    Note: To dial an outside number, make sure to enter the digit 9 first
  2. Press ‘Speakerphone’ (#7 in picture cisco8865.jpg ) to connect the call
  3. To disconnect the call, press ‘Speakerphone’ (#7 in picture cisco8865.jpg ) again or press ‘Release’ (#5 in picture in picture cisco8865.jpg )

Answer a call

  1. Pick up the handset or press ‘Speakerphone’ (#7 in picture cisco8865.jpg ) if it is ringing on your main (1st) extension
    OR
  2. Press the flashing amber line button (#3 in picture cisco8865.jpg , R side) if a secondary extension on your phone is ringing

Listen to your Voicemail

  1. Press ‘Messages’ (#8 in picture cisco8865.jpg) and follow the voice prompts
    [Note: To check messages for secondary extensions registered on your phone, press the respective feature button first (#3 in picturecisco8865.jpg, L side) and then press ‘Messages’ (#8 in picturecisco8865.jpg )]

Put a call on Hold

  1. During the call press ‘Hold’ (#6 in picture cisco8865.jpg)
  2. To resume a held call, press ‘Hold’ (#6 in picture cisco8865.jpg ) again

Transfer a call to another person

  1. From a call that is not on hold, press ‘Transfer’ (#6 in picture cisco8865.jpg )
  2. Enter the other person’s phone number
  3. Press ‘Transfer’ (#6 in picture cisco8865.jpg) again

Add another person to a call

  1. From a call that is not on hold, press ‘Conference’ (#6 in picture cisco8865.jpg )
  2. Enter the other person’s phone number
  3. Press ‘Conference’ (#6 in picture cisco8865.jpg ) again

View your Recent Calls

  1. Press ‘Applications’ (#8 in picture cisco8865.jpg )
  2. Use the round ‘Navigations Cluster’ (#5 in the picture cisco8865.jpg) to select ‘Recents’  (on your phone display)
  3. Select a line to view/call

Forward all calls

  1. Use the softkey (#4 in picture cisco8865.jpg ) to select ‘Forward All’  (on your phone display)
  2. Enter the number that you want to forward to or select ‘Voicemail’
  3. To turn off forwarding, use the softkey (#4 in picture cisco8865.jpg) to select ‘Forward off’  (on your phone display)

Mute your audio

  1. During a call press ‘Mute’ (#7 in picture cisco8865.jpg )
  2. To unmute press ‘Mute’ (#7 in picture cisco8865.jpg ) again

Adjust the handset/speakerphone volume for calls

  1. Pick up the handset and press ‘Volume’ (#9 in picture cisco8865.jpg )
    OR
  2. Press ‘Speakerphone’ (#7 in picture  ) and press ‘Volume’ (#9 in picture cisco8865.jpg )
  3. Adjust the ringtone volume
  4. Press ‘Volume’ (#9 in picture cisco8865.jpg) when the phone is not in use

Change the ringtone

  1. Press ‘Applications’ (#8 in picture cisco8865.jpg )
  2. Use the round ‘Navigations Cluster’ (#5 in the picture cisco8865.jpg ) to select ‘Settings’ and then ‘Ringtone’ (on your phone display)
  3. Scroll through the list of ringtones and press Play to hear a sample
  4. To apply, select ‘Set’  (on your phone display) using the proper softkey (#4 in picture cisco8865.jpg )
  5. Select ‘Exit’  (on your phone display) using the proper softkey (#4 in picture cisco8865.jpg )

Change the phone display font size

  1. Press ‘Applications’ (#8 in picture cisco8865.jpg )
  2. Use the round ‘Navigations Cluster’ (#5 in the picturecisco8865.jpg ) to select ‘Settings’ and then ‘Font size’  (on your phone display)
  3. Scroll through the list of font sizes and select the desired setting
  4. To apply, select ‘Set’  (on your phone display) using the proper softkey (#4 in picture cisco8865.jpg )
  5. Select ‘Exit’  (on your phone display) using the proper softkey (#4 in picture cisco8865.jpg )

Logging into the phone with ‘Extension Mobility’

  1. Press ‘Applications’ (#8 in picture cisco8865.jpg )
  2. Use the round ‘Navigations Cluster’ (#5 in picture cisco8865.jpg ) to select ‘Extension Mobility’  (on your phone display)
  3. Enter your UserID and PIN
  4. To login, select ‘Submit’  (on your phone display) using the proper softkey (#4 in picture cisco8865.jpg )