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ITS Service Catalogue



Active Learning Classroom

Active Learning at Seneca College involves focused, collaborative, problem-based learning activities and constant interaction among teachers and students. ITS supports Active Learning with equipment loans and audio/visual services.

Active Learning Classrooms (ALC) can be found at the Newnham, Markham, Seneca@York, and King campuses.


Advisor Centre – Online

Seneca College’s self-service module for use by Program Coordinators and Advisors. Advisor Centre allows Co-ordinators and Advisors to view student information including schedules, academic progress and unofficial transcripts.

The Advisor Centre can be accessed from the i3 ERP.


Cell Phones

Bell Mobility is Seneca College’s mobile service provider. Employees may submit an order request a College-issued phone. Once approved by your supervisor, the request is emailed to the vendor for processing.

Employees may refer to the Personal Plan and Corporate Plan pages for more information.


Computing Commons

Located at King, Markham, Newnham and Seneca@York campuses, the Computing Commons offer computers and workstations for academic purposes.


Constituent Relationship Manager (CRM)

The The Constituent Relationship Management (CRM) system enhances our ability to communicate with prospective and current students and enable us to better track and more effectively communicate with donors, alumni, industry partners and other key stakeholders.


Desktop Computers

Desktop computers and accessories such as external/internal hard drives, memory sticks, speakers, microphones, keyboards, and mouse devices are offered through Seneca College ITS. This includes pricing, acquisition, software installation, configuration, and maintenance.


Digital Display – Equipment Support

The Digital Display solution at Seneca College displays news, bulletins, services, and upcoming events. The hardware infrastructure is managed by Seneca College ITS and the content is managed by the Marketing and Communications department.


Digital Media and Hardware

Digital Media and Hardware services are offered for the classroom/lab environment and college-affiliated events. This includes recording events, live streaming, editing video, and media file conversion. The following services are supported:

  • Lecture Capture
  • eClassroom
  • Editing Suites
  • Digital Display

eClassrooms

The Seneca College eClassroom environment is supported by ITS to enhance the learning experience. This includes ceiling-mounted projectors, screens, podiums, and audio/visual services.


Edit Suites

Edit Suites are used by Seneca College students enrolled in the Faculty of Communication, Art, and Design to edit video, add sound and finalize their projects.

A list of edit suites ("AV suites") can be found on the Seneca@York Campus Room List page.


Equipment Sign Out

ITS offers support for Seneca College events, including A/V equipment loans, hardware support, and audio/visual services.

ITS also loans computing equipment such as laptops and tablet computers via the Seneca Asset Loan Management System.


Faculty Centre

Seneca faculty may obtain information about classes, students, timetables, and more from the Faculty Centre.


Finance System

The Finance system enables staff to submit purchase orders and expenses which can be approved by administrators. The Finance department uses this i3 module extensively.


HR System

The HR System enables Seneca staff and administrators to manage personal information, request and approve vacations and other absences, obtain information on benefits, and other HR-related services.


Lecture Captures

Lecture Capture is the recording of classroom-based activities in a digital format. This includes cursor movements, keystrokes, and on-screen activity that is compiled and made available to students on the web. Equipment required for Lecture Capture is offered by Seneca College ITS.


Mobile Devices

Mobile services are offered by Seneca College ITS for devices such as laptops, tablets, and telecommunications equipment. This includes pricing, acquisition (view available mobile computing models for purchasing), configuration, software installation, maintenance, and equipment loans.


Network

Data drops for the Internal Wired Network are offered to authorized Seneca College users via wired connections and VoIP/Unified Communications. Data drops can be in the form of high speed fiber links and copper data.


OneDrive

OneDrive for Business allows you create, store, and share documents online - or in ‘the cloud’. OneDrive can be accessed from Office 365.


Printing

Printing services are offered to authorized Seneca College users via multi-function devices and small footprint printers. These devices are situated at all college locations and require an active Seneca OneCard. The OneCard can be loaded with funds at Computing Commons, Seneca OneCard office or visit Seneca OneCard website to load your card online.


Project Management

ITS Project Management Office (PMO) provides project-related services for IT initiatives that are aligned with one or more of the college’s strategies. ITS PMO framework includes:

  • Governance Structure
  • Project-related Portfolio Management & Administration
  • Initiative Intake Process
  • Planning and Design Services
  • Project Delivery, Management, & Administration
  • Issues/Risks Management
  • Communications

Based on customer requirements, ITS-led projects can fall under 1 of 3 categories:

  1. Project Planning - Identify and schedule project activities
  2. Full Cycle Project Management - End to end project management – Initiation, Planning, Implementation and Close-out
  3. Implementation Project - Execution, Monitoring and Control, and Move to Production/Roll-out

SharePoint and Team Sites

SharePoint is a web application platform that meets business needs for team collaboration, business process improvement, and web publishing. Gathering and sharing information within a team can be a challenge. A SharePoint team site allows your team to securely collaborate on documents, meetings, tasks, and projects, as well as share information such as contacts and calendars.

Submit a service request to speak with the Service Desk about provisioning a SharePoint site for your team.


Skype For Business

Skype For Business lets employees connect using instant messaging, video, voice conferencing and online meetings. Users can communicate in real time; use their computer to participate in meetings and schedule meetings with contacts.


Software

Seneca College ITS provides college-wide software. This includes procurement, installation, configuration, and software upgrades for college workstations and mobile devices. Software includes: Adobe suites, Microsoft suites, AutoCAD, and others. Note that a Home Use Program (HUP) for discounted software purchases is also available through Seneca College ITS.


Student Centre

Seneca students may visit the Student Centre to view information about their enrollment in the college such as their timetables, grades, finances, admissions, and other personal information.

 


Telecommunications

Telecommunications services are offered for cell phones, landlines, and Voice over Internet Protocol (VoIP), and include access to voicemail.


Video and Web Conferencing

Video and Web Conferencing services are offered for two-way audio/visual and online communication. This includes equipment loans and audio/visual support.


Voicemail

Telecommunications provide faculty and staff with telephone support at the College using the Cisco Call Manager Telephone and Unity Voicemail systems. Telephone support includes telephone and extension requests; voice and data jack installation; long distance authorization code; and additions, moves and changes of existing clients.

Voicemails are first delivered to the user's  voice mailbox in Unity Connection and then immediately replicated to the user's email mailbox on Exchange/ Office 365 server.


VPN (Staff and Contractors)

Seneca College ITS offers a Virtual Private Network (VPN) connection to college staff and external contractors. The VPN extends the private network so it can be used across a public network like the Internet, i.e., to access applications that are otherwise only available within a Seneca campus. Approval is required for a VPN connection.


Wired Network

Data drops for the Internal Wired Network are offered to authorized Seneca College users via wired connections and VoIP/Unified Communications. Data drops can be in the form of high speed fiber links and copper data.


Wireless Network

Wireless network services are offered to authorized Seneca College users. This includes access to SenecaNET, SeneNet and SeneNet-Extreme, Seneca College’s authenticated network for wireless connectivity.

Visitors may connect to the SenecaGuest wireless network by entering their email address and accepting the Information Technology Acceptable Use Policy.

Employees and students can now access free wireless service at education institutions around the world through a service called eduroam.